Axiell Quria Ideas


Welcome to the Ideas Portal for Quria users!

Axiell wants to get our customers to be involved in the roadmaps suggesting ideas for features or functions. Unfortunately we cannot develope each and every function suggested but we want to make sure that you have your say. Add your ideas, and opinions to Axiell's roadmap for Quria, creating new features that yours and other libraries would benefit from. You can also vote for other peoples suggestions as well.


In order to make this portal more useful for all the contributors and for us that work with your ideas, we kindly ask you to write in English.


Please note: If you have an error or a misbehaving function, please contact your local Support for the best possible service. If you are not sure what forum that is the most appropriate for your issue, please choose local support as a first step.


How it works:
The ideas are read and reviewed on a regular basis, by product manager and/or local representative. Your ideas will then be available for others to see, vote on and discuss. We encourage discussions between the idea contributors.

Successful ideas will the be prioritzed within our backlog.


We reserve the right to reject ideas, and also close issues after 3 months if we don't receive an answer to our follow up questions.

 

Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit QURIA-I-222 Message texts: a variable for total amount of fees.

Total Debt in Messages Merged 

Unfortunately, I didn't find a corresponding idea, even though I thought it had already been reported.
We would like to be able to indicate the total of all open fees, i.e. the account balance, in messages.
For example, when payment reminders are sent, we can only inform the patron about the fee the reminder is about.
Often the patron then pays this fee without knowing that additional fees are due.
When these additional fees are then reminded, the patron is surprised, because she thought she had already paid everything.
One variable would be enough. Something like DebtTotal. Open fees: XXX

Ich habe leider keine entsprechende Idee gefunden, obwohl ich dachte, das wäre schon gemeldet.

Wir wünschen uns die Möglichkeit in Nachrichten die Summe aller offenen Gebühren, also den Kontostand angeben zu können.

Wenn beispielsweise Zahlungserinnerungen geschickt werden, können wir nur über die Gebühr informieren, die es betrifft.

Oft überweist uns dann die Kundin diese Gebühr, ohne zu wissen, dass noch weitere Gebühren fällig sind.

Wenn diese weiteren Gebühren dann angemahnt werden, wundert sich die Kundin, weil sie dachte, sie hätte schon alles gezahlt.

Es würde eine Variable reichen. So etwas wie DebtTotal. Offene Gebühren: XXX


  • Andreas Klinger
  • Feb 28 2024
  • Future consideration
Notifications
  • Andreas Klinger commented
    29 Feb 15:25

    Hi Magdalena,
    thank you for your answer.

    In our case it mostly concerns fees, that are payed via bank transfer.

    I.e. if the patron gets a reminder and sends amount X, we don't know, which fee this is meant for. Do we delete the oldest fee, or the newest fee?

    We believe these problems would not occur, if the patrons knew the total account balance at the time, the reminder was created.

    In bibdia the account balance was sent and we didn't have as many problems as we are experiencing in quria.

    Best Regards
    Andreas


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  • Admin
    Magdalena Olofsson (Axiell) commented
    29 Feb 11:54

    Hi,

    This is something that we have discussed a lot since it is a quite common wish, but we have problems with seeing how it can be useful in a good way and therefore we have decided not to implement it, so far. The current account balance can change from one day to another. For example if a library use overdue fees for overdue loans, they are not created until a book is returned or renewed, so we can never include a total debt in the reminder. It does not seem relevant to include the old fees that exist at the time of the sending, nor an estimated debt as we believe it creates even more confusion if the debt has increased when the borrower comes to the library.

    But I will keep this suggestion for future consideration. Thanks a lot!

    Regards

    Magdalena





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