Axiell Quria Ideas

Welcome to the Ideas Portal for Quria users!
Axiell invites customers to contribute ideas for new features or functions. While we can't develop every suggestion, your input helps shape Quria’s roadmap. You are welcome to add ideas, vote on others’ suggestions, and discuss them. To make this portal more effective, please submit your ideas in English.

Ideas are regularly reviewed by the product manager or local representative. Once reviewed, the ideas are visible for voting and discussion. Popular ideas will be prioritized within our backlog.

Status meanings:

  • Under investigation: Developers and specialists are discussing if the idea is possible to implement.

  • Planned: The suggestion will be fulfilled in some way in a foreseeable future

  • Future consideration: A good idea, without technical obstacles, but it can't be prioritized into the roadmap at the moment.

  • No action: Technical or other issues prevent development, or an alternative solution exists.

We reserve the right to reject ideas and to close issues after 3 months if we don't receive answers to follow-up questions.

For technical issues, please contact your local support.

 

Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit QURIA-I-222 Message texts: a variable for total amount of fees.

Total Debt in Messages Merged 

Unfortunately, I didn't find a corresponding idea, even though I thought it had already been reported.
We would like to be able to indicate the total of all open fees, i.e. the account balance, in messages.
For example, when payment reminders are sent, we can only inform the patron about the fee the reminder is about.
Often the patron then pays this fee without knowing that additional fees are due.
When these additional fees are then reminded, the patron is surprised, because she thought she had already paid everything.
One variable would be enough. Something like DebtTotal. Open fees: XXX

Ich habe leider keine entsprechende Idee gefunden, obwohl ich dachte, das wäre schon gemeldet.

Wir wünschen uns die Möglichkeit in Nachrichten die Summe aller offenen Gebühren, also den Kontostand angeben zu können.

Wenn beispielsweise Zahlungserinnerungen geschickt werden, können wir nur über die Gebühr informieren, die es betrifft.

Oft überweist uns dann die Kundin diese Gebühr, ohne zu wissen, dass noch weitere Gebühren fällig sind.

Wenn diese weiteren Gebühren dann angemahnt werden, wundert sich die Kundin, weil sie dachte, sie hätte schon alles gezahlt.

Es würde eine Variable reichen. So etwas wie DebtTotal. Offene Gebühren: XXX


  • Andreas Klinger
  • Feb 28 2024
  • Future consideration
Notifications
  • Andreas Klinger commented
    February 29, 2024 15:25

    Hi Magdalena,
    thank you for your answer.

    In our case it mostly concerns fees, that are payed via bank transfer.

    I.e. if the patron gets a reminder and sends amount X, we don't know, which fee this is meant for. Do we delete the oldest fee, or the newest fee?

    We believe these problems would not occur, if the patrons knew the total account balance at the time, the reminder was created.

    In bibdia the account balance was sent and we didn't have as many problems as we are experiencing in quria.

    Best Regards
    Andreas


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  • Admin
    Magdalena Olofsson (Axiell) commented
    February 29, 2024 11:54

    Hi,

    This is something that we have discussed a lot since it is a quite common wish, but we have problems with seeing how it can be useful in a good way and therefore we have decided not to implement it, so far. The current account balance can change from one day to another. For example if a library use overdue fees for overdue loans, they are not created until a book is returned or renewed, so we can never include a total debt in the reminder. It does not seem relevant to include the old fees that exist at the time of the sending, nor an estimated debt as we believe it creates even more confusion if the debt has increased when the borrower comes to the library.

    But I will keep this suggestion for future consideration. Thanks a lot!

    Regards

    Magdalena





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