Axiell Quria Ideas


Welcome to the Ideas Portal for Quria users!

Axiell wants to get our customers to be involved in the roadmaps suggesting ideas for features or functions. Unfortunately we cannot develope each and every function suggested but we want to make sure that you have your say. Add your ideas, and opinions to Axiell's roadmap for Quria, creating new features that yours and other libraries would benefit from. You can also vote for other peoples suggestions as well.


In order to make this portal more useful for all the contributors and for us that work with your ideas, we kindly ask you to write in English.


Please note: If you have an error or a misbehaving function, please contact your local Support for the best possible service. If you are not sure what forum that is the most appropriate for your issue, please choose local support as a first step.


How it works:
The ideas are read and reviewed on a regular basis, by product manager and/or local representative. Your ideas will then be available for others to see, vote on and discuss. We encourage discussions between the idea contributors.

Successful ideas will the be prioritzed within our backlog.


We reserve the right to reject ideas, and also close issues after 3 months if we don't receive an answer to our follow up questions.

Regel "Ausgeliehene Medien nicht am SVB ausleihbar" | Rule "Borrowed media cannot be borrowed from the SVB"

Hallo zusammen,

da hin und wieder Medien am RGA nicht zurück gebucht werden, aus welchem Grund auch immer, stehen diese Medien noch mit dem Status "entliehen" im Regal.
Auf diesen Medien entstehen dann Gebühren, da sie nicht zurücht sind.
Möchte sich jetzt ein Kunde diese Buch ausleihen wird er am Kassenautomat gefragt, ob er das Buch zu den entstanden Gebühren ausleihen will.


Aus diesem Grund wäre es hilfreich, den SVBs per Regel zu verbieten, dass er bereits entliehene Medien nicht "verleihen" darf.


Viele Grüße

Marcel Peters


Englisch:

Hello everyone,

since sometimes media are not booked back at the RGA, for whatever reason, these media are still on the shelves with the status "borrowed".

Fees then arise on these media because they are not available.

If a customer now wants to borrow this book, he will be asked at the pay station whether he wants to borrow the book for the fees incurred.


For this reason it would be helpful if the SVB had a rule forbidding him from "lending" already borrowed media.


Best regards

Marcel Peters

  • Marcel Peters
  • May 10 2023
  • Under investigation
  • Attach files
  • Marcel Peters commented
    22 Jun, 2023 04:47am

    Hi,

    ich kann verstehen, dass Sie diese Meldung auch nicht verstehen. Wir verstehen diese Abfrage auch nicht. Sie kommt, wenn der vorherige Entleiher, auf den das Medium durch versäumte Rückbuchung noch ausgeliehen ist, Gebühren erzeugt hat - was durch das Versäumen der Rückbuchung natürlich schnell vorkommt.

    Der Hersteller der Selbstverbucher kann an diesem Umstand nichts ändern, da diese Meldung aus Quria heraus kommt.

    Daher wäre es gut, wenn es eine Regel geben würde, die das Ausleihen von bereits entliehenen Medien am Selbstverbucher verbietet.


    Viele Grüße

    Marcel Peters


    Englisch:

    Hi,


    I can understand that you do not understand this message either. We don't understand this query either. It comes when the previous borrower, to whom the medium is still loaned due to a missed chargeback, has generated fees - which of course happens quickly if the chargeback is missed.

    The manufacturer of the self-checkout cannot change anything about this fact, since this message comes from Quria.

    It would therefore be good if there were a rule that forbids lending media that have already been checked out at the self-service facility.


    Best regards

    Marcel Peters

  • Admin
    Magdalena Olofsson (Axiell) commented
    16 Jun, 2023 01:44pm

    Hi,

    I understand that you want to prohibit borrowing items that already are on loan. But what do you mean with "he will be asked at the pay station whether he wants to borrow the book for the fees incurred"? The old patron is charged for the loan, the new should not be affected.

    Regards
    Magdalena