Axiell Quria Ideas


Welcome to the Ideas Portal for Quria users!

Axiell wants to get our customers to be involved in the roadmaps suggesting ideas for features or functions. Unfortunately we cannot develope each and every function suggested but we want to make sure that you have your say. Add your ideas, and opinions to Axiell's roadmap for Quria, creating new features that yours and other libraries would benefit from. You can also vote for other peoples suggestions as well.


In order to make this portal more useful for all the contributors and for us that work with your ideas, we kindly ask you to write in English.


Please note: If you have an error or a misbehaving function, please contact your local Support for the best possible service. If you are not sure what forum that is the most appropriate for your issue, please choose local support as a first step.


How it works:
The ideas are read and reviewed on a regular basis, by product manager and/or local representative. Your ideas will then be available for others to see, vote on and discuss. We encourage discussions between the idea contributors.

Successful ideas will the be prioritzed within our backlog.


We reserve the right to reject ideas, and also close issues after 3 months if we don't receive an answer to our follow up questions.

Kunden von Benachrichtigungen ausnehmen - Exclude clients from notifications

Es gibt bei uns häufig den Fall, dass Kunden verschiedene Sperren haben. Bei den Zahlungserinnerungen ist das dann problematisch, da die Mahnstelle hier mit den Kunden schon zu den Versäumnissen persönlich in Kontakt steht. Wenn dann noch automatisierte Zahlungserinnerungen zugestellt werden, sorgt, dass bei den Kunden zu sehr großer Verwirrung. Wir müssen aufgrund dessen leider komplett auf die Funktion der Zahlungserinnerung verzichten.

Es wäre gut, wenn das Personal vorübergehend die „Teilnahme“ eines Kunden an der Zahlungserinnerung aussetzen könnte (zum Beispiel über ein Häkchen im Benutzerkonto) .

We often have the case that customers have different blocks. This is problematic in the case of payment reminders, as the dunning office is already in personal contact with the customers about the defaults. If automated payment reminders are then sent, this causes a great deal of confusion among customers. Because of this, we unfortunately have to completely abandon the payment reminder function.

It would be good if the staff could temporarily suspend a customer's "participation" in the payment reminder (for example, via a tick in the user account).

  • Roland Dicke
  • Aug 12 2022
  • No action
  • Attach files
  • Admin
    Magdalena Olofsson (Axiell) commented
    20 Sep, 2022 10:25am

    Conclusion after meeting:

    Our suggestion is that you create a special patron category and create rules that prevents this category to get reminders after the first one. Please evaluate this suggestion and come back if you are not satisfied.

    Regards

    Magdalena

  • Admin
    Magdalena Olofsson (Axiell) commented
    29 Aug, 2022 02:09pm

    Hi!

    I am not sure that I understand the user case, but we can maybe talk about it when I visit you in September?

    Best regards

    Magdalena